Public Service Re-design

Better ways of delivering Public Sector Services has a substantial impact on people’s everyday lives as well as it boosts transparency and openness. Effective e-government also provides a wide variety of benefits including more efficiency and savings for both governments and businesses.

Digital technologies and rapid digital development place new demands and expectations in the public sector. Realising the full potential of these technologies and understanding the public sector´s transformation into a data-driven society is a key challenge for governmental organisations.

Complexity is ever-increasing concerning the data becoming available to decision-makers. Ranging from sensor data to text, from social media to expert repositories of knowledge, policymakers are grappling with how to make the journey from noise to signal. The challenge that emerges, is how to make sense of and structure this open, linked and big data allegedly at their disposal?

Citizens and policymakers alike wrestle with how to filter information according to relevance, relationship and provenance intelligently. The endeavour at once becomes about sense-making, as well as one of trust-building. Within this context, decision-makers are increasingly coming under pressure to be more inclusive and co-create policy with stakeholders, both from technologists and international and regional treaties.

eGovlab has been working extensively in this area over the past few years and will continue to concentrate its efforts on further developing its public service re-design methodology. It is here that the core research elements of e-governance and open governance come to play within the context of public service delivery.

Reflected in a wide range of projects we are currently undertaking and in our ongoing interaction with public agencies in Sweden, Europe, and the Global South, we propose to fine-tune further the tools and mechanisms needed for meaningful impact.