Living Labs is defined as a forum for research and innovation applied to the development of new products, services and processes. It employs working methods to integrate people into the entire development process as users and co-creators and recognises the needs of users and the working conditions of service providers, both in their respective contexts. The key components of a Living Lab are:
Stakeholders – Those who actually hold a stake in a product or service. This embraces end-users, consumers, policy makers and companies/organisations.
Structured working methods – Constituted by the appropriate methods, knowledge and expertise when involving users in their own environments for cooperation in the development process (see our methodology section above). These methods facilitate the creation of knowledge which is transferable to new areas and new markets.
Organisational structure – The Living Lab environment is viewed as an innovation system. That is based on a sound strategic concept and fronted by suitable representatives with a significant role to play for long term objects.
Technical platforms – Constituted by the sufficient technological equipment in order to facilitate the necessary communication between the user and the innovation system to obtain the view of the user (see the section on our test bed environment above).
In terms of strategy, “over the last decade Innovation itself has moved from different phases from open innovation through networked innovation and now to participative innovation, which is an integral characteristic of Open innovation 2.O. Open Innovation 2.O is a new paradigm based on principles of integrated collaboration, co-created shared value, cultivated innovation ecosystems, unleashed exponential technologies, and extraordinarily rapid adoption. At eGovlab we aim to enhance simultaneous value creation for civil, business, academia, and government markets. This reflects a very proactive attitude towards the effective changes society and economy are facing”.
Living Labs are one example of the open innovation 2.0 ecosystem development (beyond traditional test beds that have usually been technology driven), All Living Lab experiences have in common a user-centric co-design process for development and implementation of innovative ICT-based products and services. This is reflected in our methodology (outlined above) and the core concepts + tools we deploy towards the realisation of the Living Lab mission.